Need to contact Bettyspin Casino about something?
Chat and e-mail reach our team 24 hours a day, 7 days a week, and a call to the Australian number usually connects within a minute.
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A question that needs a person
One block, three routes, so you land with a human in the shortest time.
Bettyspin Casino chat
Live chat on the site suits anything urgent, and someone typically answers within four minutes at any hour of the day or night.
Start chatBefore you retype the whole story
Writing to [email protected] works best for detail, documents or anything you want in writing; a reply usually lands within two hours.
Write to usA voice on the line
Calling +61 2 4168 6519 in AEST gets you a person in roughly one minute, which helps when talking is easier than typing it all out.
Call nowSupport made for Australian players
This block settles the local number, the time on the clock and where to turn when play stops being fun.
Reaching us
Australian phone: +61 2 4168 6519; Support time zone: AEST; Languages: English, German, Finnish, Norwegian; Support e-mail: [email protected]
Who supervises
Supervisor: Malta Gaming Authority, MGA/B2C/654/2019
Getting help
Gambling support: Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Still waiting on the answer you hoped for?
Add your screenshots first
Reply to the message you already have and add times, screenshots and amounts. Your case then reaches a second pair of eyes with the facts in one place.
Request for a senior decision
Ask plainly for a manager review of the same file. Someone senior re-reads the thread and answers with a decision rather than a repeat of the first reply.
When nothing else moved
Should the outcome still feel unfair, take the file to the Malta Gaming Authority as the named regulator. Their own dispute route then decides the next step.
Choose the inbox that matches your question
Useful the moment your question has a clear owner and you would rather skip the general queue.
Your account
General support: [email protected]; Verification documents: [email protected]
Money
Deposits and withdrawals: [email protected]
Anything else
Complaints: [email protected]; Privacy requests: [email protected]; Business partnerships: [email protected]
Slow reply or a fast one? The details decide
Gather these first
Having these nearby saves most of the back-and-forth with our team.; Your registered email address; Account username or full name; Payment method and last amount; Screenshot of the error or receipt; Rough time the issue happened
The company standing behind your account
The company
Legal name: Bettyspin Casino Ltd.; Company number: C-15685 (Malta); Registered address: Tower Road, Birkirkara
The licence
Regulator: Malta Gaming Authority; Licence number: MGA/B2C/654/2019
Written contact
Support e-mail: [email protected]
Fast answers, no runaround
Do I need to call in Australian business hours only?
When did the Malta licence start covering this casino?
What if people ask me to share my account password?
What happens when I am not happy with the reply?
How long does shutting down my account take?
Waiting on a reply and counting the minutes
By the end, you will know which channel answers soonest at this hour.
Live chat
Chat is open: 24 hours a day, 7 days a week; Chat first reply: About 4 minutes; Clock used above: AEST
E-mail address: [email protected]; E-mail reply: About 2 hours
Phone
Phone number: +61 2 4168 6519; Phone wait: About 1 minute