Your first withdrawal

Verify your Bettyspin Casino account before you withdraw

The Malta Gaming Authority licence requires every player to be identified, and our team usually completes your check within 3 hours.

Start verification

18+

Before you play on

Your check in six lines

Bettyspin Casino keeps the process short and states plainly what each step needs from you.

Who checks

Bettyspin Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/654/2019

Time needed

3 hours

Check is required

Before your first withdrawal

Questions to

[email protected]

Minimum age

18+

Documents in hand

What makes a check pass quickly?

The list in your profile

Sign in and look for the verification section of your profile, where each requested item is listed by name so nothing is missed.

When the photo is taken

Photograph your photo identification flat, in full colour and with all four corners visible; screenshots and blurry edges are the usual cause of a repeat request.

Matching names matter

Provide proof of address and a payment method screenshot showing the same name as the ID; a name that differs in any way will hold the check.

Waiting on the reply

Once submitted, watch your email for any follow-up; a clear scan is often approved well inside the 3 hours we quote.

Three papers

Getting every copy accepted

Most players fear the wrong paperwork; here is precisely what each copy must show.

Photo identification

Confirms: Your name, face and date of birth; Must show: Full colour, all four corners, no glare or blur

Proof of address

Confirms: Where you live now; Must show: Your name, your address, dated in recent months

Payment method screenshot

Confirms: The method belongs to you; Must show: Holder name, method name, matching your ID

Selfie with your ID

Confirms: That you are the person shown; Must show: Face and photo ID together, both clearly lit

A faster resend

The three usual document refusals

A sharper image that passes

If your photo is blurred or cut at the edge, the details we compare are hidden and the check stalls. Lay the card flat on a plain table; Let all four corners show in the frame

Old date, new request

When the statement is older than the usual window, it no longer shows where you live and comes back. Pull a fresh bill from your provider; Check the issue date before uploading

The proof we can accept

A file you have cropped or retouched breaks the record we rely on, so it cannot be accepted as proof. Send the untouched original from your camera; Leave the whole page in view

Five paper types

Routine question, not an accusation

Bettyspin Casino holds a licence from the Malta Gaming Authority, number MGA/B2C/654/2019, and that licence obliges us to know where players' money comes from. The request is routine and applies to every player alike; it is not a suspicion about you.

Papers we may request

Depending on your case, we may ask for one or more of these.

Recent payslips from your employer
Bank statements covering recent months
A letter from your employer
Tax return or income summary
Proof of a property sale

While you wait

Knowing the timing in advance

Read this when a request appears at a point you did not expect it.

Checked before you join

At sign-up we confirm you are 18+, the legal age in Australia, so photo identification is asked for as the account opens.

Correct your profile details

If a name or address on your profile differs from your papers, we ask for the documents again to match the two records.

Can my limit go up?

When you raise a deposit limit, the licence asks us to look at income and savings before the higher figure applies.

Clear the check, then request

Before your first withdrawal leaves, we confirm identity, address and payment details, because the licence names that moment for the full check.

Proof kept private

Straight answers on the identity check

Is my ID safe when I send it over the internet?

Yes. Every upload travels through 256-bit SSL encryption, and the files are seen only by the team handling your check. Your evidence is kept for the purpose of the check, not passed around the business.

Who licenses Bettyspin Casino and what is the number?

We hold a licence from the Malta Gaming Authority under number MGA/B2C/654/2019. Bettyspin Casino Ltd. trades from Tower Road, Birkirkara in Malta. The licence is why your identity has to be confirmed before money leaves the account.

When exactly will you ask me for my documents?

At the latest, the check is completed before your first withdrawal, since the licence requires it. Earlier is common too: we may ask at registration or when you make your first deposit. Either way you hear from us by e-mail.

Why do you want to know where my money came from?

It is a routine duty of holding a licence, aimed at money laundering rather than at you. A source of funds request simply shows how the money in your account was earned or saved. Nothing about it suggests wrongdoing on your part.

My name changed since my ID was issued, will that block my check?

Not on its own. Send the identification you have plus a document that links the old name to the new one, such as a marriage certificate. Our team then matches both names to your account record.

What happens if you reject one of my documents?

You get an e-mail naming the exact problem, usually a blurred edge, a cropped corner or a missing page. Another copy of that one document fixes most refusals. Writing to [email protected] with a fresh file keeps the review moving.

Can I send my paperwork with my mobile camera?

Yes, a phone photograph is fine as long as the whole page sits in the frame and stays sharp. Day light and a flat surface give the cleanest result. Blurred or flash-lit images are the most common reason a check is sent back.